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Information for Tenants


Monday – Friday 9am – 5pm
Saturday 9am – 4pm


1. E-MAIL This is the most effective and quickest contact method if you have email access also. Your Property Manager’s direct email address appears on the business card provided.
2. APPOINTMENT To see your Property Manager in person please contact us to make a time to suit you both. The nature of our role takes us out of the office and by making an appointment we can ensure we are there for you.
3. PHONE If you don’t have email 4232 3300. Messages left will be returned as soon as it is possible to do so.

OTHER INFORMATION – Please download our Tenant Information Kit here. Property-Management-Tenant-Guide_NSW

CONDITION REPORT – Please complete, sign and return to our office within 7 days of the lease commencing date; as required by the Residential Tenancy Act.

RENT PAYMENTS: There are two ways to pay rent through our office 1. DIRECT DEBIT – Direct debit through Ray White Payment Gateway or 2. CHEQUE  payment in our office..

EMERGENCY REPAIRS – Emergency repairs include such situations as:
• Burst water service
• Blocked or broken toilet
• Serious roof leak
• Gas leak
• Fault/damage likely to cause injury
• Electrical shock/fault
Phone the office on 4232 3300 to report these types of situations immediately. If after hours, leave a detailed message of the situation and refer to the Emergency contact numbers located at the bottom of this page.

GENERAL REPAIRS AND MAINTENANCE – Please report all general repairs and maintenance to our office, we encourage our clients to put their repair requests in writing and keep a copy for your own records.  Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. A Maintenance Request Form can be downloaded in the Rental Documents section.

PROPERTY INSPECTIONS – The Property is inspected by our Property Managers 2 times a year.
You will be notified in writing 7 – 14 days prior.

KEYS – Locked out?
Office hours – you can collect our Management set and drop them back within the hour.
After hours – contact a locksmith at your cost. e.g. South Coast Lock and Key 0432 981 742 Dan

MOVING OUT – Two (2) weeks notice in writing is required if you intend to vacate on the lease expiry date or 21 days ( 3 weeks) notice if your lease has expired.

INSURANCE – We advise all Tenants to insure their own contents as they are not covered under the owner’s policies.

PETS – Unless you have written permission from your landlord no pets are allowed at any property.

SMOKING – No smoking permitted in any property.

FAIR TRADING 133 220 – For your rights and responsibility as a tenant.

Arrears Policy for Ray White Kiama

It is the policy of this firm that all rent is paid through the Ray White Payment Gateway System or cheque payment in our office.

Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be in advance, should you have any difficulties in paying your rent please notify us as soon as possible so that we can be of assistance to you in resolving the problem.

This agency does have a strict policy on the payment and collection of rent and you will receive a number and variety of reminders which you should not ignore. The reminder notices and frequency are listed below:


Time Elapsed

Reminder Notice

Category 1 arrears 1 to 3 days in arrears Text message, email and phone call
Category 2 arrears 4 to 7 days in arrears Phone call and letter or text message or email
Category 3 arrears 8 to 14 days in arrears Formal letter and commencement of eviction procedures
Category 4 arrears 15 days in arrears Notice to vacate rented premises

Maintenance Policy

Please report all maintenance to our office we encourage you to put all requests in writing. An example of the Maintenance Request Form can be found in the Rental Documents section.

URGENT REPAIRS are to be reported to our office immediately by phone. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below and other examples are contained in you lease agreement:

A serious gas leak
A burst hot water service
A dangerous electrical fault
Any fault or damage that causes the premises to be unsafe or not secure
If such repairs are necessary you must immediately contact our office by phone 4232 3300 or use the maintenance request form found on our website  and deliver to our office or call into our office at 56 Terralong Street, Kiama. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed.

Contact Numbers

Kiama Council4232 0444
Sydney Water132 092
Integral Energy (Electricity)131 002
AGL Energy (Gas)1300 556 104
Telstra132 200
Optus1300 301 937
Police Warilla4295 2699
State Emergency Services131 500

After Hours Emergency

Allco Electrical0434 034 025Electrician
S.O.S Plumbing0439 505 875Plumber & Hot Water Maintenance
Kiama Glass0409 816 392Glass Replacement